COVID 19 – Our Response

By April 6, 2020Uncategorized

With the rapidly evolving news regarding COVID-19, I want to take a moment to reassure our customers on the steps we are taking at CarpetsPlus Colortile to keep our showroom open to the public and to ensure the health and safety of our employees and customers.

If you wish not to come into the showroom, CarpetsPlus Colortile has the following services to help keep your project moving forward:

· Video chat with a design coordinator. Discuss colors, styles, and design options with one our qualified design coordinators. Email Gale.Miller@mycolortile.com to schedule a chat with a design coordinator. · Request an estimated quote. Email Rob.Applegate@mycolortile.com with your estimated measurement of room, number of rooms, and product(s) of interest.

· Request flooring samples. Samples will be shipped directly to your home from our manufacturers. Restrictions apply. Email Brandi.Harrington@mycolortile.com to request a sample.

· Design your flooring project virtually. Many of our manufacturers offer electronic tools for selecting samples and layout tools that allow you to visualize the product in your own living space. Visit www.carpetspluscolortile.com to browse our manufacturers or www.a22mycolr1523.wpengine.com for local specials, inventory, and service offerings. · Current customers: You may pay a balance or make a deposit. Email billing@mycolortile.com to pay an existing balance or to make a deposit on a project.

Our service team has already been in contact with customers who have an installation date scheduled. We appreciate your understanding and are not experiencing any installation delays. We will remain in touch with customers to communicate details for how each project will move forward. Under the Governor’s order, we are fully protected and prepared for our upcoming projects.

We appreciate the trust you have put in us to be a leader in not only the flooring industry, but in our local community. We will continue to lead through this time. We pray for health and strength for everyone that has encountered this virus and wish them a complete and rapid recovery. Through our combined efforts, we will navigate through these unchartered waters and ultimately come out stronger and safer.

Sincerely,

Rob Applegate

President, CarpetsPlus Colortile